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Solution home
Getting Started
Create Staff
7
1. Start with this article
Create Supervisor/User
Create Agents
Create Teams
Add Agents to Team
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Inbound Voice
11
Create Voice Queues
Create Working Hours
Create Temporary Closed hours
Add Sound Files
Create IVR (Cally Square)
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Motion Bull (Dialer)
9
Create Contact List (Leads List)
Create Working Hours
Create Queue Campaign
Create Triggers
Optional: Create Global Disposition
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Email
7
Create Contact List
Optional: Create Email Queues
Create Email Account
Optional: Create Tags
Optional: Create Email Sub Statuses
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Chat
7
Create Contact List
Create Chat Queue
Create Working Hours
Create Chat Website
Optional: Create Tags
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Insights
9
Login to Insights
Create a report
Optional: Add widget to report
Optional: Remove widget from reports
Edit widget in report
View all 9
Skyview
10
Login to skyview
Create a new dashboard node
Walkthrough overview
Walkthrough dashboard view
Add widget to dashboard
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Analytics
1
Using Analytics in the system
Outbound Voice
1
Out Prefixes
Survey
6
Create a new survey
Create users/agents in Survey
Add new answer group
Add/Edit factor to a survey
NPS widget on webpage
View all 6
Bank-ID
1
How does Swedish Bank-ID work
Callback
1
Getting Started With Callback