Hello,


Congratulations on your choice of Connectel Survey! To get your new functions up and running as smoothly and quickly as possible, there are some preparations we need from you. This document contains information and tasks to facilitate the remaining parts of the implementation. At Connectel, we look forward to collaborating with you.


1. PREPARATION


Decide how you will use the function, start by compiling your questions and decide which channels you want to collect in surveys from. If you wish to send out surveys to customers you have had telephone contact with, you need to notify the Helpdesk which queues the survey should be sent to, and which survey belongs to which queue.


2. SURVEY-INFO


Read the information about how to setup Connectel Survey by clicking HERE.


3. IT TECHNICAL PREPARATION


Please see the information below and notify your IT department of what ports you need to open towards our systems IP address. The IP address is presented during the first start-up meeting with us.


TCP

  • 443 - HTTPS traffic. Required for your agents/supervisors/admin to access the web interface of the system.
  • 3306 - Database access. Needed for access to the replica database (if this additional service is selected).
  • 8089 - WebRTC Communication. Required for using the phone in the browser. 70-82 kbps per active call.

UDP

  • 5060-5061 - Windows Client Phonebar. A phone application installed locally on a Windows computer, can be used instead of the WebRTC-phone in the browser. 70-82 kbps per active call.
  • 10000-20000 - RTP packages needed for Audio. 70-82 kbps per active call.