If you notice calls are not going out to Queue Campaigns there are a few steps you can take to find the reason for this.
1. The first step is to check if the campaign is Active. Go to Motion Bull -> Queue Campaigns. Click on the three dots next to the campaign:
then check if the campaign is Active:
2. If the campaign is active you need to check if there are any agents assigned to the Queue Campaign. Under Motion Bull -> Queue Campaigns, click on the three dots next to the campaign and Add Agent. Here you will see which agents are assigned to the campaign:
3. If agents are assigned to the campaign the next thing to check is if there are any contact lists connected to the campaign (and if these lists contain contacts). Under Motion Bull -> Queue Campaigns click on the three dots next to the campaign and then Add List, here you will see the lists connected to the campaign:
To see if the list contains any contacts go to Contacts Manager - Lists. Click on the three dots next to the list and then Show Contacts:
4. If there are agents assigned to the campaign, lists connected to the campaign and it is still not working the next step is to go to Motion Bull -> Realtime -> Queues, search for the campaign name. Under Message you will get feedback about the status of the list:
In the example above none of the agents assigned to the list are logged in.
Some examples of other messages:
Rescheduled contacts = All contacts in the list have been rescheduled for a new call.
Available contacts finished = All contacts in the list have been called. You need to add more contacts to the list.
Not active = You need to go to the campaign settings and set the campaign as Active.
Running = Active.