Inbound Voice
In this category you will find step by step instructions on how to set up you inbound voice channel
Create Voice Queues Creating voice queues are done from voice/voice queues menu. Click on the plus sign in the bottom right corner. ...
Fri, 18 Sep, 2020 at 9:32 AM
To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner Add a name and a descr...
Fri, 11 Sep, 2020 at 9:53 AM
To add temporary closed hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner Add a name an...
Fri, 18 Sep, 2020 at 3:53 PM
Importan information: The file name of the sound file should only consist of a-z, 0-9 and _ . So no special characters like åäö, ü or any other. To add...
Mon, 1 Feb, 2021 at 10:05 AM
To create a new IVR you click on Cally Square -> Projects Click on the plus icon in the bottom right corner Fill out the different fields: ...
Mon, 28 Sep, 2020 at 10:08 AM
To create a new Inbound Route you first go to Voice > Inbound Routes Then press the plus sign in the lower right corner Then you add th...
Fri, 25 Sep, 2020 at 1:08 PM
To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...
Mon, 28 Sep, 2020 at 8:56 AM
If you want to open/create a contact automatically when the agent answers a call you will need to create a trigger. Go to Tool > Triggers Pr...
Mon, 28 Sep, 2020 at 9:09 AM
To create global conditions that are available for all interactions go to Tools > Dispositions Then press the plus sign in the lower right corne...
Mon, 28 Sep, 2020 at 9:10 AM
This is a pretty simple set-up to block unwanted inbound callers from entering your queues. Pre-requisites: Contacts manager license from Connectel ...
Thu, 2 Dec, 2021 at 12:38 PM