Connectel

Our CDR (Call Detail Record) widget shows you real time detailed data about inbound and outbound calls. It allows you to browse and filter unique call detai...

Custom metrics allow you to customize and specify the data shown in your widgets in Skyview and Insights even further. You are now able to choose a metric -...

Trends in Skyview shows live data (metrics and KPI's) compared to data from the previous day. This gives you a clear visual representation of todays re...

Interactive buttons have many use cases. It saves time and guides the customer in the right direction, as well as helps the agent better understand the cust...

Chanspy is the tool that is used for listening to agents calls. This is used for coaching purposes and for new agents to listen to their colleagues calls. ...

This article describes how you can show Auto-replies separate from the metric "no specific member" (unassigned emails) in reports and dashboards i...

Cost Explorer is used to calculate the cost for each interaction (e.g. voice, email and chat). The widget can be used both for reporting in Insights and for...