How to's

How to create a CDR widget in Skyview and Insights
Our CDR (Call Detail Record) widget shows you real time detailed data about inbound and outbound calls. It allows you to browse and filter unique call detai...
Thu, 14 Apr, 2022 at 1:34 PM
How to create Custom metrics - Skyview & Insights
Custom metrics allow you to customize and specify the data shown in your widgets in Skyview and Insights even further. You are now able to choose a metric -...
Wed, 8 Jun, 2022 at 11:27 AM
How to activate Trends in Skyview
Trends in Skyview shows live data (metrics and KPI's) compared to data from the previous day. This gives you a clear visual representation of todays re...
Tue, 3 May, 2022 at 5:29 PM
How to add Interactive Buttons to your chat
Interactive buttons have many use cases. It saves time and guides the customer in the right direction, as well as helps the agent better understand the cust...
Tue, 10 May, 2022 at 3:30 PM
How to use Chanspy to listen to Agents calls
Chanspy is the tool that is used for listening to agents calls. This is used for coaching purposes and for new agents to listen to their colleagues calls. ...
Thu, 9 Jun, 2022 at 3:23 PM
How to separate Auto-replies for reports in Skyview and Insights
This article describes how you can show Auto-replies separate from the metric "no specific member" (unassigned emails) in reports and dashboards i...
Thu, 23 Jun, 2022 at 4:32 PM
How to add a Cost Explorer Widget in Skyview and Insights
Cost Explorer is used to calculate the cost for each interaction (e.g. voice, email and chat). The widget can be used both for reporting in Insights and for...
Thu, 23 Jun, 2022 at 4:32 PM