Connectel

To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...

If you want to open/create a contact automatically when the agent answers a call you will need to create a trigger. Go to Tool > Triggers Pr...

To create global conditions that are available for all interactions go to Tools > Dispositions Then press the plus sign in the lower right corne...

If you have a Black list connected to the campaign the agent can add a customer to the Black list when disposing the call - this means that the customer won...

To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner  Add a name and a descr...

To create a new queue campaign go to "Motion Bull" > "Queue Campaigns"  and press the plus sign in the lower right corner. F...

To edit the retry settings in the dialer campaign go to the tab "Retry Settings" when editing the campaing. Here you can configure how many times...

To add custom field to a contact list you got to Contacts Manager > Lists Then you click the three dots on the right of the list you would like ...

To add contacts to your contact list you first go to Contact Manager > Contacts Then you hoover the plus sign in the bottom right corner with yo...

This article explains the what the different Dialer Methods do. They are used to choose in which way the system should make outbound calls to your customers...