Motion Bull (Dialer)

In this category you will find guides to set up you Motion Bull Dialer

Create Contact List (Leads List)
To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...
Tue, 8 Nov, 2022 at 6:54 AM
Create Triggers
If you want to open/create a contact automatically when the agent answers a call you will need to create a trigger. Go to Tool > Triggers Pr...
Tue, 8 Nov, 2022 at 6:54 AM
Optional: Create Global Disposition
To create global conditions that are available for all interactions go to Tools > Dispositions Then press the plus sign in the lower right corne...
Tue, 8 Nov, 2022 at 6:54 AM
Optional: Create Black List
If you have a Black list connected to the campaign the agent can add a customer to the Black list when disposing the call - this means that the customer won...
Thu, 5 Jan, 2023 at 8:22 AM
Create Working Hours
To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner  Add a name and a descr...
Tue, 8 Nov, 2022 at 6:54 AM
Create Queue Campaign
To create a new queue campaign go to "Motion Bull" > "Queue Campaigns"  and press the plus sign in the lower right corner. F...
Tue, 8 Nov, 2022 at 6:54 AM
Retry Settings
To edit the retry settings in the dialer campaign go to the tab "Retry Settings" when editing the campaing. Here you can configure how many times...
Tue, 8 Nov, 2022 at 6:54 AM
Custom Fields in contact list
To add custom field to a contact list you got to Contacts Manager > Lists Then you click the three dots on the right of the list you would like ...
Fri, 3 Feb, 2023 at 2:38 PM
Add contacts to contact list
To add contacts to your contact list you first go to Contact Manager > Contacts Then you hoover the plus sign in the bottom right corner with yo...
Tue, 8 Nov, 2022 at 6:54 AM
Dialer Methods in Queue Campaigns
This article explains the what the different Dialer Methods do. They are used to choose in which way the system should make outbound calls to your customers...
Tue, 8 Nov, 2022 at 6:55 AM