Depending on the support plan you have chosen, the table shows which contact options you have for helpdesk inquiries.

If you have signed up for the extended support package, you have been provided a separate phone number for contact, you will find the number in your contract.

Support Entitlements Base Standard Extended
Knowledgebase Yes Yes Yes
Mail/Ticket Yes Yes Yes
Phone Mon-Fri 8-17 - Yes Yes
Extended Phone 24/7 - - Yes
Service Level Agreement - Yes Yes

Knowledge base