Depending on the support plan you have chosen, the table shows which contact options you have for helpdesk inquiries.
If you have signed up for the extended support package, you have been provided a separate phone number for contact, you will find the number in your contract.
If you have signed up for the extended support package, you have been provided a separate phone number for contact, you will find the number in your contract.
| Support Entitlements | Base | Standard | Extended |
|---|---|---|---|
| Knowledgebase | Yes | Yes | Yes |
| Mail/Ticket | Yes | Yes | Yes |
| Phone Mon-Fri 8-17 | - | Yes | Yes |
| Extended Phone 24/7 | - | - | Yes |
| Service Level Agreement | - | Yes | Yes |