Connectel

Create Staff 7

• 1. Start with this article
• Create Supervisor/User
• Create Agents
• Create Teams
• Add Agents to Team

See all 7 articles

Inbound Voice 13

• Block unwanted callers
• Create IVR (Cally Square)
• Create Voice Queues
• Create Chanspy codes
• Queue Stategies

See all 13 articles

Motion Bull (Dialer) 10

• Create Contact List (Leads List)
• Create Triggers
• Optional: Create Global Disposition
• Optional: Create Black List
• Create Working Hours

See all 10 articles

Email 7

• Optional: Add Global Dispositions
• Create Contact List
• Optional: Create Email Queues
• Optional: Create Tags
• Optional: Create Email Sub Statuses

See all 7 articles

Chat 7

• Create Contact List
• Optional: Create Global Dispositions
• Create Working Hours
• Optional: Create Tags
• Optional: Create Global Canned Answers

See all 7 articles

Insights 9

• Login to Insights
• Optional: Remove widget from reports
• Change name on report
• Extract report
• Share report or widget

See all 9 articles

Skyview 10

• Login to skyview
• Remove widget from dashboard
• Edit a widget
• Add widget to dashboard
• Edit widget on dashboard

See all 10 articles

Analytics 1

• Using Analytics in the system

Outbound Voice 1

• Out Prefixes

Survey 6

• Create a new survey
• NPS widget on webpage
• Add Answer Factor
• Add new answer group
• Add/Edit factor to a survey

See all 6 articles

Bank-ID 1

• How does Swedish Bank-ID work

Callback 1

• Getting Started With Callback

Trial FAQs 0

How to's 16

• How to create a CDR widget in Skyview and Insights
• How to activate Trends in Skyview
• How to add Interactive Buttons to your chat
• How to use Chanspy to listen to Agents calls
• How to separate Auto-replies for reports in Skyview and Insights

See all 16 articles

Voice Queues 0

Staff 1

• Agent Presence in WebRTC

Insights 2

• API-Widgets
• Metrics

Skyview 2

• Filter widget data on disposition
• Metrics

General 1

• Dispositions

Portal 3

• Multi factor authentication (2FA)
• How to buy and manage numbers in Connectel Portal
• How to manage Insights/Skyview permissions

IVR 2

• How to block caller
• IVR Blocks

Email 2

• Set-Up Modern authentication with Office 365
• Setting up Modern Authentication in Connectel

Voice 2

• Working from home as an Agent
• Troubleshooting Queue Campaigns in Dialer

Email 1

• Fetching of email stopped working

General 1

• Clearing cookies in Connectel

Common issues 1

• Common issues, troubleshooting and the optimal setup for the Connectel platform

Implementation of Chat 1

• Implementation of Chat

Implementation of Dialer 1

• Implementation of Dialer

Implementation of Email 1

• Implementation of Email

Implementation of Insights 1

• Implementation of Insights

Implementation of Skyview 1

• Implementation of Skyview

Implementation of Survey 1

• Implementation of Survey

Implementation of Voice 1

• Implementation of Voice

Salesforce 0

Zendesk 1

• Connectel - Zendesk Integration