Connectel

Create Staff 7

• 1. Start with this article
• Create Supervisor/User
• Create Agents
• Create Teams
• Add Agents to Team

View all 7

Inbound Voice 14

• Step-by-Step Inbound Voice
• Create Voice Queues
• Create Inbound Route
• Create IVR (Cally Square)
• Queue Stategies

View all 14

Motion Bull (Dialer) 10

• Create Contact List (Leads List)
• Create Triggers
• Optional: Create Global Disposition
• Optional: Create Black List
• Create Working Hours

View all 10

Email 7

• Optional: Add Global Dispositions
• Create Contact List
• Optional: Create Email Queues
• Optional: Create Tags
• Optional: Create Email Sub Statuses

View all 7

Chat 8

• Create Chat Website
• Create Chat Queue
• Add Agents to Chat Account and Chat Queue
• Create Contact List
• Optional: Create Global Dispositions

View all 8

Insights 8

• Login to Insights
• Remove a widget from a reports
• Change the name of a report
• Extract a report
• Share report or widget with another user

View all 8

Skyview 8

• Login to skyview
• Overview of Skyview
• Remove widget from dashboard
• Edit a widget
• Add widget to dashboard

View all 8

Analytics 1

• Using Analytics in the system

Survey 6

• Create a new survey
• NPS widget on webpage
• Add Answer Factor
• Add new answer group
• Add/Edit factor to a survey

View all 6

Bank-ID 1

• How does Swedish Bank-ID work

Callback 1

• Getting Started With Callback

Open Channel 1

• Create an Open Channel Facebook account