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Solution home
Getting started
Create Staff
7
1. Start with this article
Create Supervisor/User
Create Agents
Create Teams
Add Agents to Team
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Inbound Voice
14
Step-by-Step Inbound Voice
Create Voice Queues
Create Inbound Route
Create IVR (Cally Square)
Queue Stategies
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Motion Bull (Dialer)
10
Create Contact List (Leads List)
Create Triggers
Optional: Create Global Disposition
Optional: Create Black List
Create Working Hours
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Email
7
Optional: Add Global Dispositions
Create Contact List
Optional: Create Email Queues
Optional: Create Tags
Optional: Create Email Sub Statuses
View all 7
Chat
8
Create Chat Website
Create Chat Queue
Add Agents to Chat Account and Chat Queue
Create Contact List
Optional: Create Global Dispositions
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Insights
8
Login to Insights
Remove a widget from a reports
Change the name of a report
Extract a report
Share report or widget with another user
View all 8
Skyview
8
Login to skyview
Overview of Skyview
Remove widget from dashboard
Edit a widget
Add widget to dashboard
View all 8
Analytics
1
Using Analytics in the system
Survey
6
Create a new survey
NPS widget on webpage
Add Answer Factor
Add new answer group
Add/Edit factor to a survey
View all 6
Bank-ID
1
How does Swedish Bank-ID work
Callback
1
Getting Started With Callback
Open Channel
1
Create an Open Channel Facebook account