FAQs (2)

• Add Music on Hold (MoH) / Add ring tones instead of MoH
• How to show Disposition data in a widget (Skyview or Insights)
• How to share a Dashboard/Report with an external recipient

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• Understanding Metrics in Skyview and Insights
• What are User Profiles?
• Variables for Omni Channels: Notifications, Templates, Canned Answers etc.

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