Create Working Hours (Intervals)

Created by Jens Leijon, Modified on Tue, 11 Apr, 2023 at 1:52 PM by Hannah Peters

To add working hours you go to Tools > Intervals

To add a new intervall press the plus sign in the lower right corner 

Add a name and a description

To edit your new interval press the three dots on the right and then press "Edit Interval"

Then press "Intervals"

To add a new sub-interval press the plus sign

Add a name and then change the following:

Type = Custom

Time Range:

FROM = When the office should open (when you add a time here the TO field will appear)

TO = When the office should close


FROM = The first working day in the week for your company.

TO = The last working day in the week for your company.

In the example below the working hours are 08:00-17:00 Monday - Friday.

It will be closed all day Saturday and Sunday


Press SAVE

Remember that if you create an interval with the Time Range 08:00 to 17:00 it also includes the minutes 08:00:00-08:00:59 and 17:00:00-17:00:59.
This means that if you want to close at  17:00 you need to set the time 16:59.

Go to Chat -> Chat website and click the three dots next to the chat. Click "Edit Chat Website" and under Advanced, add the Interval you created:

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article