Chat

In this category you will find guides to set up you Chat channel

Create Chat Website
To create a new chat website you go to "Chat" > "Chat Website" and press the plus sign in the lower right corner. Fill out t...
Thu, 15 Dec, 2022 at 4:50 PM
Create Chat Queue
To create an Caht queue you go to "Chat" > "Chat Queues" Then press the plus sign in the lower right cornerĀ  Give t...
Tue, 8 Nov, 2022 at 6:54 AM
Add Agents to Chat Account and Chat Queue
To add Agents to a chat website or queue, go to the chat website or chat queue and click the three dots to the right. Click Add Agent to chat website/queue:...
Fri, 16 Dec, 2022 at 9:03 AM
Create Contact List
To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...
Tue, 8 Nov, 2022 at 6:54 AM
Optional: Create Global Dispositions
To create global conditions that are available for all interactions go to Tools > Dispositions Then press the plus sign in the lower right corne...
Tue, 8 Nov, 2022 at 6:54 AM
Create Working Hours
To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right cornerĀ  Add a name and a descr...
Tue, 8 Nov, 2022 at 6:54 AM
Optional: Create Tags
To create tags to go Tools > Tags Then press the plus sign in the lower right corner to create a new tag. Give it a name, a description...
Tue, 8 Nov, 2022 at 6:54 AM
Optional: Create Global Canned Answers
Global Canned Answers will be available in all text based interactions regardless of channel. To add Global Canned Answers you go to "Tools" &...
Tue, 8 Nov, 2022 at 6:54 AM