Create Working Hours (Intervals)

Created by Jens Leijon, Modified on Wed, 13 Sep 2023 at 02:23 PM by Hannah Peters

To add working hours you go to Tools > Intervals

To add a new intervall press the plus sign in the lower right corner 

Add a name and a description

To edit your new interval press the three dots on the right and then press "Edit Interval"

Then press "Intervals"

To add a new sub-interval press the plus sign

Add a name and then change the following:

Type = Custom

Time Range:

FROM = When the office should open (when you add a time here the TO field will appear)

TO = When the office should close


FROM = The first working day in the week for your company.

TO = The last working day in the week for your company.

In the example below the working hours are 08:00-17:00 Monday - Friday.

It will be closed all day Saturday and Sunday


Press SAVE

Remember that if you create an interval with the Time Range 08:00 to 17:00 it also includes the minutes 08:00:00-08:00:59 and 17:00:00-17:00:59.
This means that if you want to close at  17:00 you need to set the time 16:59.

Next add the Interval either to the IVR (CallySquare) in a GoToIfTime-box (follow this guide) or go to Voice - Inbound Routes, click the three dots and then "Edit Inbound Route", next to the Queue application click here:

Under Type choose List and select the Interval you created:Click Save.

Lastly you need to add the Interval to an Inbound Route (or IVR).

To add the Interval to the Inbound route, edit the Inbound route, click Actions and then click here in the queue Application:

Add your Interval, click Save and then Save the Inbound route.

To learn about Inbound Routes click >here<.

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