Optional: Create Global Canned Answers

Created by Jens Leijon, Modified on Tue, 8 Nov, 2022 at 6:54 AM by Jens Leijon

Global Canned Answers will be available in all text based interactions regardless of channel.

To add Global Canned Answers you go to "Tools" > "Canned Answers"

Press the plus sign in the lower right corner

Give the Canned answer a unique 5 character key.

Value = Text that you want to be inserted to ticket when choosing this canned answer.

Description = Description for Administrators

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