Log in to Connectel as an administrator and click Survey.
Click Settings and Manage surveys. Then edit the survey in which you want to add/edit a factor/question in:
To edit or delete an existing factor/question, click Edit/Delete and then save the Survey:
To add a new factor/question, click Add new factor:
Name: Choose an internal name for the factor/question. Keep it short clear on which question it belongs to, e.g. "Overall satisfaction".
Question: How the question is shown to the customer.
Answer group: This is the answer to the question in the survey, e.g. "Good/Bad", "Satisfied/Not satisfied", "Yes/No", "1-10" or "1-5". Read >this article< to learn how to add a new answer group.
Numeric: Leave as is.
Multiple-choice question: Whether or not the customer can choose several answers or one.
Unit: Leave as is.
Order in survey: Choose where the question should be placed in the survey.
Should the question be based on an answer to another question: Whether or not the question should only appear based on an answer in another question. If yes, choose which question and which answer/answers.
Mandatory: Whether or not the question should be mandatory.
Click Save. And then save the survey.
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