Implementation of Dialer

Hello,

Congratulations on your choice of the Connectel Dialer! To get your new functions up and running as smoothly and quickly as possible, there are some preparations we need from you. This document contains information and tasks to facilitate the remaining parts of the implementation. At Connectel, we look forward to collaborating with you.

1. PREPARATION

When you make the switch to Connectel, you need to port your phone numbers to us. Look over your existing phone numbers and present the following information:

• Summary of all your current numbers
• The numbers that should be ported to Connectel
• Where the numbers should be directed (queues, IVRs, etc)
• The organization number(s) of the current carrier(s) of the numbers

For porting of numbers, contact our Helpdesk

2. NEW NUMBERS?

Do you want to change your current numbers or add new ones? Check out this article on How to buy and manage numbers in Connectel Portal

3. DIALER-INFO

Please note that many of the steps above require preparations on your end. Read more about this by clicking HERE.

4. IT TECHNICAL PREPARATION

Firewall requirements:

WebRTC (recommended)

Phonebar