What do the Call Statuses in Motion Bull mean?

Created by Hannah Peters, Modified on Thu, 11 May, 2023 at 10:18 AM by Hannah Peters

In the Hopper Final and History views in Motion Bull you can see the status of the call the dialer has handled.
This article describes what the different statuses mean.

Status
Description
NoSuchNumber
the number doesn’t exist
NoAnswer
the system reached max no answer retry (e.g. the customer didn't answer 3 times)
Answer
the contact is being managed by an agent
Busy
the system reached max ‘busy' retry (e.g. the customer's phone was busy 3 times)
Congestion
the system reached max ‘congestion' retry. Congestion means the dialer for some reason was not able to make the call to this number
Drop
the customer answered but the system hung up the call for timeout on the queue
Abandoned
the customer answered but the customer hangup the call before being connected to an agent
Unknown
the system did not recognize the error status
Blacklist
the system found the contact in the blacklist
OriginateError
the system tried to originate the call but an error occurred
Global
the system reached max ‘global’ retry. Global retries are how many times the dialer should retry a contact before considering it closed
AnswerAGI

the call was forwarded to a callysquare ivr. 

This is only for campaigns that have the callysquare project field set in the campaign

HangupInAMD
The customer hung up before system could verify whether it was an answering machine or not. Only if AMD (Answering Machine Detection) is activated.
Machine
the call was ended because an answering machine was detected. Only if AMD (Answering Machine Detection) is activated.
AgentReject
in the Preview method: if the agent accepts a call and, before the customer answers, the agent hangs up
Delete
only if the Administrator deletes a contact from the Hopper
RecallFailedTimeout
if the Recall In Queue function is disabled and the Recall Me Timeout is expired
RecallInQueue
if the Recall In Queue function is enabled and the Recall Me Timeout is expired
Edited
if the Contact Status has been modified in the Hopper

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