Inbound Voice

In this category you will find step by step instructions on how to set up you inbound voice channel

Step-by-Step Inbound Voice
This guide will walk you through the different steps you need to take to create an inbound voice queue. You can find the detailed guides to what all the set...
Fri, 25 Nov, 2022 at 2:02 PM
Create Voice Queues
Create Voice Queues Creating voice queues are done from voice/voice queues menu Click on the plus sign in the bottom right corner. Fil...
Thu, 15 Dec, 2022 at 3:48 PM
Create Inbound Route
To create a new Inbound Route you first go to Voice > Inbound Routes Then press the plus sign in the lower right corner Then you add th...
Tue, 8 Nov, 2022 at 6:55 AM
Create IVR (Cally Square)
To create a new IVR you click on Cally Square -> Projects Click on the plus icon in the bottom right corner Fill out the different fields:  ...
Thu, 15 Dec, 2022 at 3:47 PM
Queue Stategies
For each inbound queue you can choose a Strategy. This article describes what the different strategies mean. The strategies are queue specific and the the...
Tue, 8 Nov, 2022 at 6:55 AM
Create Working Hours
To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner  Add a name and a descr...
Tue, 8 Nov, 2022 at 6:55 AM
Create Temporary Closed hours
To add temporary closed hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner  Add a name an...
Tue, 8 Nov, 2022 at 6:55 AM
Optional: Create Triggers
If you want to open/create a contact automatically when the agent answers a call you will need to create a trigger. Go to Tool > Triggers Pr...
Tue, 8 Nov, 2022 at 6:55 AM
Out Prefixes
An Out Prefix lets an agent choose which number to be displayed while making an outbound call.  Before you create an Out Prefix, you need to create an O...
Tue, 8 Nov, 2022 at 6:55 AM
Optional: Create Contact Lists
To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...
Tue, 8 Nov, 2022 at 6:55 AM