Bring your own SIP trunk

Created by Hannah Peters, Modified on Mon, 08 May 2023 at 04:44 PM by Hannah Peters

If you want to bring your own SIP trunk there are a few steps that need to be followed.


This guide explains:
- What information needs to be shared with your phone service provider

- What information Connectel needs from your phone service provider in ordet to configure the SIP trunk from our end

- How to set up the trunks in the admin interface in Connectel


What information needs to be shared with your phone service provider

1. When the SIP trunk is created, point the SIP trunk toward yourcompany.connectel.io



What information Connectel needs from your phone service provider

1. Send the SIP signaling and media IP-addresses to your Customer Success Manager. Ask your phone service provider for this information. This information is needed for Connectel to allow the phone service provider to communicate with our services.


How to set up the trunks in the admin interface in Connectel

1. Creating the trunk

Sign into the admin interface and go to Tools -> Trunks. Click the + button in the bottom right corner. Continue to add the trunk as the example image below displays:

Under Host add the external IP address or DNS to the SIP-trunk.


2. Configuring the trunk

Click the three dots next to the trunk and then Edit Trunk:

Go to the tab Advanced and change the setting From Domain and set it to the DNS name of the instance. For an example yourcompany.connectel.io:

Click Save.


3. Next, follow the steps in below guide to create agents, queues and inbound routes etc:
- Step-by-Step Inbound Voice 






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