To create a new Agent you click staff -> Agents in the left menu

Click on the plus sign in the bottom right corner.

Fill out the different fields:

Full Name = The Agents full name

Username = firstname.lastname (note that you should only use lowercase letters)

Alias = First name of Agent

Typology = WebRTC

Email = Email to the Agent

Password = minimum 8 characters

Confirm Password = Type the same password again

Description = Optional

Auto generate internal number =  Should be activated and button should be blue.

Description = Optional

Voicemail = Should not be activated and button should be grey

Remote Control = Should be activated and button should be Blue

Remote Control Port = 9888

Then press ADD USER

To edit permissions etc. click the three dots to the right on the agent and Edit Agent