To create a new Agent you click staff -> Agents in the left menu
Click on the plus sign in the bottom right corner.
Fill out the different fields:
Full Name = The Agents full name
Username = firstname.lastname (note that you should only use lowercase letters)
Alias = First name of Agent
Typology = WebRTC
Email = Email to the Agent
Password = minimum 8 characters
Confirm Password = Type the same password again
Description = Optional
Auto generate internal number = Should be activated and button should be blue.
Description = Optional
Voicemail = Should not be activated and button should be grey
Remote Control = Should be activated and button should be Blue
Remote Control Port = 9888
Then press ADD USER
To edit permissions etc. click the three dots to the right on the agent and Edit Agent