Implementation of Voice

Created by Jens Leijon, Modified on Tue, 14 Mar, 2023 at 1:50 PM by Hannah Peters

Hello,

Congratulations on your choice of the Connectel Voice! To get your new functions up and running as smoothly and quickly as possible, there are some preparations we need from you. This document contains information and tasks to facilitate the remaining parts of the implementation. At Connectel, we look forward to collaborating with you.

1. PREPARATION

When you make the switch to Connectel, you need to port your phone numbers to us. Look over your existing phone numbers and present the following information:

Summary of all your current numbers
The numbers that should be ported to Connectel
Where the numbers should be directed (queues, IVRs, etc)
The organization number(s) of the current carrier(s) of the numbers

For porting of numbers, contact our Helpdesk

2. NEW NUMBERS?

Do you want to change your current numbers or add new ones? Check out this article on How to buy and manage numbers in Connectel Portal

3. VOICE-INFO

Please note that many of the steps above require preparations on your end. Read more about this by clicking HERE.

4. IT TECHNICAL PREPARATION

Firewall requirements:

WebRTC (recommended)

Ports	TCP/UDP	Description
443	TCP	Used for HTTPS and WSS
8089	TCP	SIP signalling and transmission between the agent and the Connectel voice services
10000-20000	UDP	Real-time Transport Protocol (RTP) used to transfer audio packages used in Connectel voice services

Phonebar

Ports	TCP/UDP	Description
443	TCP	Used for HTTPS and WSS
10000-20000	UDP	Used for the Real-time Transport Protocol (RTP) to transfer audio packages used in Connectel voice services
5060	TCP/UDP	SIP signalling and transmission between the agent and the Connectel voice services
5061	TCP/UDP	SIP signalling and transmission between the agent and the Connectel voice services