Implementation of Voice

Created by Jens Leijon, Modified on Tue, 14 Mar, 2023 at 1:50 PM by Hannah Peters

Hello,


Congratulations on your choice of the Connectel Voice! To get your new functions up and running as smoothly and quickly as possible, there are some preparations we need from you. This document contains information and tasks to facilitate the remaining parts of the implementation. At Connectel, we look forward to collaborating with you.


1. PREPARATION


When you make the switch to Connectel, you need to port your phone numbers to us. Look over your existing phone numbers and present the following information:


  • Summary of all your current numbers
  • The numbers that should be ported to Connectel
  • Where the numbers should be directed (queues, IVRs, etc)
  • The organization number(s) of the current carrier(s) of the numbers


For porting of numbers, contact our Helpdesk


2. NEW NUMBERS?


Do you want to change your current numbers or add new ones? Check out this article on How to buy and manage numbers in Connectel Portal


3. VOICE-INFO


Please note that many of the steps above require preparations on your end. Read more about this by clicking HERE.


4. IT TECHNICAL PREPARATION

Firewall requirements:

WebRTC (recommended)

Ports

TCP/UDP

Description

443

TCP

Used for HTTPS and WSS

8089

TCP

SIP signalling and transmission between the agent and the Connectel voice services

10000-20000

UDP

Real-time Transport Protocol (RTP) used to transfer audio packages used in Connectel voice services


Phonebar

Ports

TCP/UDP

Description

443

TCP

Used for HTTPS and WSS

10000-20000

UDP

Used for the Real-time Transport Protocol (RTP) to transfer audio packages used in Connectel voice services

5060

TCP/UDP

SIP signalling and transmission between the agent and the Connectel voice services

5061

TCP/UDP

SIP signalling and transmission between the agent and the Connectel voice services


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