Variables can be used in templates, canned answers, signatures or notifications for e.g. emails, chats, open channels etc.
| Information | Variable |
| Customers first name | {{contact.firstName}} |
| Customers last name | {{contact.lastName}} |
| Agents full name | {{user.fullname}} |
| Agent alias | {{user.alias}} |
| Interaction ID | {{interaction.id}} |
| Account name | {{account.name}} |
| Queue name | {{queue.name}} |
| From | {{from}} |
| Subject | {{message.subject}} |
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