Variables for Omni Channels: Notifications, Templates, Canned Answers etc.

Created by Hannah Peters, Modified on Mon, 06 Mar 2023 at 02:14 PM by Hannah Peters

Variables can be used in templates, canned answers, signatures or notifications for e.g. emails, chats, open channels etc.

Customers first name
Customers last name
Agents full name
Agent alias
Interaction ID
Account name
Queue name

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