Variables for Omni Channels: Notifications, Templates, Canned Answers etc.

Created by Hannah Peters, Modified on Mon, 6 Mar, 2023 at 2:14 PM by Hannah Peters

Variables can be used in templates, canned answers, signatures or notifications for e.g. emails, chats, open channels etc.

Customers first name
Customers last name
Agents full name
Agent alias
Interaction ID
Account name
Queue name

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