Connectel

Our CDR (Call Detail Record) widget shows you real time detailed data about inbound and outbound calls. It allows you to browse and filter unique call detai...

Trends in Skyview shows live data (metrics and KPI's) compared to data from the previous day. This gives you a clear visual representation of todays re...

Interactive buttons have many use cases. It saves time and guides the customer in the right direction, as well as helps the agent better understand the cust...

Chanspy is the tool that is used for listening to agents calls. This is used for coaching purposes and for new agents to listen to their colleagues calls. ...

This article describes how you can show Auto-replies separate from the metric "no specific member" (unassigned emails) in reports and dashboards i...

Cost Explorer is used to calculate the cost for each interaction (e.g. voice, email and chat). The widget can be used both for reporting in Insights and for...

This guide explains the requirements for SSO (Single Sign On) between Survey and Connectel login/portal for agents and users. For new users/agents Add...

Thresholds are used to highlight certain metrics in Skyview and Insights. You might want to highlight when you have more than a certain amount of customers ...

In this article we will learn how a admin/user in Connectel can reset an agents' password. 1. Log in with your admin/user account. 2. Go to "Sta...

This article describes how to create a support ticket in Connectels Helpdesk how to check your ticket status and conversations How to create a Su...