How to's

How to create a CDR widget in Skyview and Insights
Our CDR (Call Detail Record) widget shows you real time detailed data about inbound and outbound calls. It allows you to browse and filter unique call detai...
Tue, 8 Nov, 2022 at 6:55 AM
How to activate Trends in Skyview
Trends in Skyview shows live data (metrics and KPI's) compared to data from the previous day. This gives you a clear visual representation of todays re...
Tue, 8 Nov, 2022 at 6:55 AM
How to add Interactive Buttons to your chat
Interactive buttons have many use cases. It saves time and guides the customer in the right direction, as well as helps the agent better understand the cust...
Tue, 8 Nov, 2022 at 6:55 AM
How to use Chanspy to listen to Agents calls
Chanspy is the tool that is used for listening to agents calls. This is used for coaching purposes and for new agents to listen to their colleagues calls. ...
Fri, 25 Nov, 2022 at 1:33 PM
How to separate Auto-replies for reports in Skyview and Insights
This article describes how you can show Auto-replies separate from the metric "no specific member" (unassigned emails) in reports and dashboards i...
Tue, 8 Nov, 2022 at 6:55 AM
How to add a Cost Explorer Widget in Skyview and Insights
Cost Explorer is used to calculate the cost for each interaction (e.g. voice, email and chat). The widget can be used both for reporting in Insights and for...
Tue, 8 Nov, 2022 at 6:55 AM
How to enable SSO between login/portal and Survey
This guide explains the requirements for SSO (Single Sign On) between Survey and Connectel login/portal for agents and users. For new users/agents Add...
Tue, 8 Nov, 2022 at 6:55 AM
How to create Thresholds in Skyview and Insights
Thresholds are used to highlight certain metrics in Skyview and Insights. You might want to highlight when you have more than a certain amount of customers ...
Tue, 8 Nov, 2022 at 6:55 AM
How to reset and Agents' password
In this article we will learn how a admin/user in Connectel can reset an agents' password. 1. Log in with your admin/user account. 2. Go to "Sta...
Tue, 8 Nov, 2022 at 6:55 AM
How to create a Support Ticket in Connectels Helpdesk
This article describes how to create a support ticket in Connectels Helpdesk how to check your ticket status and conversations How to create a Su...
Fri, 25 Nov, 2022 at 1:50 PM