How to's (27)

Add Music on Hold (MoH) / Add ring tones instead of MoH

Created by Hannah Peters, Modified on 22 Sep 2023 by Hannah Peters
How to show Disposition data in a widget (Skyview or Insights)

Created by Hannah Peters, Modified on 21 Aug 2023 by Hannah Peters
How to share a Dashboard/Report with an external recipient

Created by Hannah Peters, Modified on 11 Aug 2023 by Hannah Peters
How to use Chanspy to listen to Agents calls

Created by Jens Leijon, Modified on 16 Jun 2023 by Hannah Peters
How to create a CDR widget in Skyview and Insights

Created by Jens Leijon, Modified on 16 Jun 2023 by Hannah Peters
How to restrict access to the Performance Benchmark function

Created by Hannah Peters, Modified on 02 May 2023 by Hannah Peters
How to create an Announcement in Skyview (and Insights)

Created by Hannah Peters, Modified on 24 Apr 2023 by Hannah Peters
How to receive notifications and SMS for reached thresholds in Skyview and Insights

Created by Hannah Peters, Modified on 30 Mar 2023 by Hannah Peters
How to create Custom metric for Answered calls during productive hours

Created by Hannah Peters, Modified on 06 Mar 2023 by Hannah Peters
How to export/download contacts from Contacts Manager

Created by Cicilia Tjernström, Modified on 03 Mar 2023 by Hannah Peters