What is Connectel's redundant operator number service?

Connectel's redundant operator number service is a service that provides a secondary phone number for your contact center in case the primary number's operator experiences a network failure. The service is designed to ensure that your business communication remains uninterrupted, even in the event of a telecom operator failure.

How does the redundant operator number service work?
Connectel installs a separate parallel phone number that works identically to your primary number. If your primary number's operator service fails, you can use the alternative number for your customers to communicate with you.

How can I use the alternative number?

If your primary number's operator service fails, you can switch to the alternative number and publish it on your website for your customers to use. This will often help you recover more than 50% of your normal operations.

Is the redundant operator number service expensive?

The service is designed to be cost-effective, as it mitigates operator-related problems and ensures that you can utilize the expensive resources in your contact center during a business recovery situation. The phone number has the same monthly cost as other numbers.

How can I order the redundant operator number service?

You can contact Connectel's help desk at helpdesk@connectel.se to order the service and verify your technical setup.

How can Connectel's redundant operator number service improve my business recovery plan?
By having a redundant operator number service in place, you can significantly improve your business recovery plan and ensure that your business communication remains uninterrupted, even in the event of a telecom operator failure.