Variables for Omni Channels: Notifications, Templates, Canned Answers etc.

Created by Hannah Peters, Modified on Mon, 06 Mar 2023 at 02:14 PM by Hannah Peters

Variables can be used in templates, canned answers, signatures or notifications for e.g. emails, chats, open channels etc.

Information
Variable
Customers first name
{{contact.firstName}}
Customers last name
{{contact.lastName}}
Agents full name
{{user.fullname}}
Agent alias
{{user.alias}}
Interaction ID
{{interaction.id}}
Account name
{{account.name}}
Queue name
{{queue.name}}
From
{{from}}
Subject{{message.subject}}

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