How to's (27)

Add Music on Hold (MoH) / Add ring tones instead of MoH

Created by Hannah Peters, Modified on Fri, 22 Sep, 2023 at 1:22 PM by Hannah Peters
How to show Disposition data in a widget (Skyview or Insights)

Created by Hannah Peters, Modified on Mon, 21 Aug, 2023 at 11:33 AM by Hannah Peters
How to share a Dashboard/Report with an external recipient

Created by Hannah Peters, Modified on Fri, 11 Aug, 2023 at 9:40 AM by Hannah Peters
How to use Chanspy to listen to Agents calls

Created by Jens Leijon, Modified on Fri, 16 Jun, 2023 at 1:19 PM by Hannah Peters
How to create a CDR widget in Skyview and Insights

Created by Jens Leijon, Modified on Fri, 16 Jun, 2023 at 1:13 PM by Hannah Peters
How to restrict access to the Performance Benchmark function

Created by Hannah Peters, Modified on Tue, 2 May, 2023 at 8:36 AM by Hannah Peters
How to create an Announcement in Skyview (and Insights)

Created by Hannah Peters, Modified on Mon, 24 Apr, 2023 at 1:36 PM by Hannah Peters
How to receive notifications and SMS for reached thresholds in Skyview and Insights

Created by Hannah Peters, Modified on Thu, 30 Mar, 2023 at 2:30 PM by Hannah Peters
How to create Custom metric for Answered calls during productive hours

Created by Hannah Peters, Modified on Mon, 6 Mar, 2023 at 9:27 AM by Hannah Peters
How to export/download contacts from Contacts Manager

Created by Cicilia Tjernström, Modified on Fri, 3 Mar, 2023 at 2:17 PM by Hannah Peters