Music on Hold is the music played to the customer while waiting in the queue. There are a few standard tunes to choose between in the platform but you can also add your own Music on Hold. You can also add a Silent file if you don't wish to play any tune while the customer 


How to change Music on Hold

In the Admin interface go to Tools -> Sounds and press the upload icon in the bottom right corner:
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Upload your sound file by either drag and drop or by clickick Upload. Then click Finish:
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Go to Voice -> Music on Hold. Click on the + in the bottom right corner and name the Music on Hold:
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Click on the three dots to the right and Edit, go to Audio Files and then click the +:
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Choose the file you added in Sounds and then click Add Music on Hold:

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Go to the voice queue you want to edit (Voice -> Voice Queues -> Edit Voice Queue). Go to the Settings tab and under Music on Hold add your new Music on Hold. Click Save:

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