1. Start with this article

Created by Jens Leijon, Modified on Thu, 15 Dec 2022 at 03:43 PM by Hannah Peters

This is the main article describing how you set up your Connectel system for the first time. If you already are familiar with the system and just want to look up some information you can go to this link Getting Started

If this is you first time setting up an Connectel system please follow the links beneath in this order.

Set up your staff:

  1. Create your Supervisors
  2. Create your Agents
  3. Create your Teams
  4. Add Agents to Team
  5. Optional: Customize your pause statuses

When this is done you can proceed to setting up your channels

  1. Inbound Voice
  2. Motion Bull Dialer
  3. Email
  4. Chat

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